Health Care

Healthcare organizations mostly rely on accurate data, timely communications and system which are complexly interconnected to deliver quality service to their patients. When the complex systems don't fall into their place and become a burden the system totally becomes inefficient and will give a poor patient experience.

That’s where Radix2 Tech comes in. We help improve the patient management system and improve operations by connecting patient self service portals to the salesforce health cloud. The result is efficient operations, better communications between teams and more business focus experiences.

Healthcare-Specific Challenges We Address

Healthcare providers deal with complex operational realities every day. Patient data often lives in multiple systems, care journeys are hard to track end-to-end, and patients increasingly expect digital access and transparency.

When systems are not properly integrated, organisations commonly face:

• Patient records that are incomplete or inconsistent
• Delays in care coordination and follow-ups
• Limited options for patient engagement and self-service
• Manual processes that increase administrative workload

These issues don’t just affect efficiency—they impact patient satisfaction, quality of care, and the ability to meet compliance requirements.

Simplifying Patient Management and Care Journeys

Effective patient management depends on having a single, reliable view of the patient across appointments, treatments, communications, and care plans. To make this happen there should be clear communication between the whole workforce.

We work with healthcare professionals to design and implement patient management workflows using Salesforce Health Cloud. This process helps the whole team to access accurate patient information and reduce any inefficiencies that occur during the patient's whole lifecycle.

Salesforce Health Cloud - Patient Self-Service Portals

The portals act as a centralised platform for managing all the operations from the top to bottom for maximum efficiency. When paired with a well-designed patient self-service portal, healthcare organisations can give patients greater visibility and control over their care.

Radix2 Tech builds solutions that allow patients to:

• Securely access their personal health information
• Manage appointments and service requests
• Communicate efficiently with care teams
• Receive timely updates and follow-ups

At the same time, healthcare staff benefit from better visibility, fewer manual tasks, and more consistent patient interactions.

Business Outcomes for Healthcare Organisations

By implementing Salesforce Health Cloud and patient self-service solutions, healthcare organisations can:

• Improve patient engagement and care coordination
• Reduce administrative workload and manual processes
• Gain a single, accurate view of patient data
• Increase patient satisfaction and trust
• Build systems that scale and adapt as healthcare needs evolve

Why Healthcare Organisations Work with Radix2 Tech

Radix2 Tech approaches healthcare projects with a strong focus on patient-centred processes, data security, and operational reliability. Our solutions are designed to align with real-world healthcare workflows while maintaining compliance and data integrity.

With hands-on experience in Salesforce Health Cloud and patient engagement solutions, our team helps healthcare organisations implement systems that are practical, secure, and built for long-term success.

Let’s Talk

If your healthcare organisation is looking to improve patient management, implement Salesforce Health Cloud, or launch a patient self-service portal, Radix2 Tech can help.

Connect with our team and get a customised business solution and achieve your business goals.